2020/21 Winter Season – Considerations and Responsibilities for a safe and happy holiday together
The health and safety of our guests and employees is of our utmost concern. Ski instructors are by nature service providers and therefore are constantly in direct contact with our guests. In order to best protect the health and safety of both our guests and our employees while still providing all our ski courses and other services, various protocols and safety measures are necessary for this winter season.
These measures are subject to constant evaluation and adjustment in accordance with the official requirements provided by the Austrian government and our partners – in particular the Bergbahnen (lift company), our stakeholders and health authorities in collaboration with our medical advisors here in Fiss-Ladis. It is also crucial for us all to react quickly to any fluctuations to the local and European infection rates.
The large majority of our services are able to be booked online. Therefore, the trip into the Ski School Office is rendered unnecessary and another point of contact is eliminated. This also ensures that all relevant data for possible contact tracing is optimally collected and recorded. To help keep you safe, we will move the majority of our payment options for both group and private lessons online.
Face Masks and Hand Sanitisation
Regardless of government guidelines, we require all employees and guests (over the age of 6 years old) to wear face masks in all public areas. It is also expected that guests and employees will sanitise their hands upon entering and leaving our premises. Together we protect each other. This is especially valid in the following indoor areas: all sales outlets in Serfaus-Fiss-Ladis, Hotels, Kindervilla, Berta’s Kindergarten and Kinderplanet. All sales outlets and receptions are fitted with protective glass screens.
It is mandatory that face masks are worn at the meeting points. In the ski groups, it is also required to wear face masks as soon as the social distance of 1.5m cannot be maintained. For example: while standing in the group, in the waiting areas or during a personal assessment by the instructor.
Auf den Sammelplätzen ist jedenfalls ein Mund- Nasenschutz zu tragen. In den Skigruppen ist ebenfalls ein Mund- Nasenschutz zu tragen, sobald der Sicherheitsabstand von 1,5 m nicht mehr gewährleistet ist, dh bei stehender Gruppe, im Anstehbereich, in der persönlichen Analyse.
Programs for Kids up to 3 Years
The kindergarten for children over the age of 3 months will only be offered in Fiss. Online registration must be completed the day before (at the latest) to ensure a spot, as only a limited number of children can be looked after at once. The kindergarten is disinfected hourly and parental entry into the area is strictly limited.